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FAQ

The antenna is not switching channels or satellites when using Dish with a MIM?

There are a number of common issues that could cause your antenna not to switch channels or satellites while operating with a MIM.
Incorrect satellite configurations: The satellite receiver has the ability to switch satellites automatically using a DiSEqC signal. Please ensure the satellite configuration on your IRD matches with the satellite setting on the Intellian system. Also ensure the MIM has power and the correct receiver is set as the Master receiver. This is displayed on the ACU and also on the MIM with indicator LEDs.
Incorrect or loose RD connections: As a part of the regular maintenance, Intellian recommends all connections should be checked out to ensure that all connections are tightly secured. A loose RF connection might drop signal quality significantly. For Intellian i-series, ensure to connect RF1 cable to your Antenna Control Unit (ACU). Please refer to the "Connecting the Antenna RF Signal Cable to the IRD" section of your owner’s manual for more information
Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on vessel itself. Check to see if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location. Out of satellite coverage zone: Intellian systems provide excellent reception within the antenna coverage area for your satellite television service. However, signal quality may degrade as you approach the edges of coverage zone.
If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using email at support@intelliantech.com

Categories
Technical Support
FAQ

Can I receive HD channels with i-Series antennas?

The i-Series systems are Ku-band stabilized antenna systems that are able to track and receive DIRECTV SD channels, Dish TV Network, DIRECTV Latin America, and Sky Mexico’s SD and HD channels. 
In other regions, such as in Europe, that transmit HD programing on Ku-band, the i-Series can receive these, as long as they are included in the users subscription package from the Sat TV provider and the system is within the satellite signal footprint. For DIRECTV HD programing the s-Series of products should be used to be able to view channels in HD and 4K.

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Product
FAQ

Can I use a DVR on my Sat TV system?

It is possible to use a DVR (digital video recorder) on some of our Satellite TV systems. DVR receivers have two or more tuners that require individual RF feeds. This would require a multi-switch to accomplish this. It is also a requirement that the system does not switch satellites while recording, which happens occasionally with Dish Network broadcast. Please check with your local dealer or supplier for more local information on which DVRs may work.

Below is the example of the multi-switch configuration with Intellian TV antennas.











 

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Product
FAQ

Can I receive HD channels with the i-Series antennas?

The i-Series antenna is a Ku band antenna that is able to track and receive Dish TV, DirecTV Latin America, European and Sky Mexico’s SD and HD channels. For DIRECTV the i-Series will only show the SD channels, for HD DIRECTV the s-Series is required to be able to track all three DIRECTV satellites for HD and UHD programming.

Categories
Technical Support
FAQ

What are the DC power requirements for an i-Series antenna, ACU and MIM?

The i-Series Systems require 9-30 volts DC, with a maximum power requirement of 50W, typical 30W. The antenna receives its power via the RF1 cable between the ACU and antenna. The Intellian MIM is supplied with its own AC/DC adaptor that requires a 110 volt AC outlet, alternatively it can also be connected to the DC Power Out connection on the back of the i-Series ACU using the provided power cable. The MIM is only required on installations that are to receive Dish TV in the US.

I-Series Power Input


MIM AC/DC Adaptor

 

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Product
FAQ

When and why is the Intellian MIM needed?

The Intellian MIM is a four port multi-switch Intellian developed for Dish TV Network. With the Dish TV MIM your i-Series antenna will be able to automatically switch between the three satellites Dish TV uses to broadcast, based on channel selection. It also enables the receiver to successfully complete the "check switch" function.

Categories
Technical Support
FAQ

Is HD TV available on all Intellian Sat TV systems?

To receive HD, a suitable HD receiver and subscription has to be used to get HD channels. The Intellian i-Series will display HD programming when available on Ku-band Satellite signals.
In the US, Dish Network sends HD programing on Ku-band and the i-Series will display HD, a MIM is required for operation with Dish. DIRECTV operate on a dual band system and to receive HD, Intellian dual band antennas, the s6HD or s80HD/s100HD WorldView must be used.
The i-Series will work with DIRECTV, but will only receives SD channels. For optimum viewing, an Intellian MIM should be used to automate satellite channel switching. 
In European locations, most satellite TV providers transmit HD channels on Ku-band and so the Intellian i-Series should receive HD channels if they are provided as part of the subscription package. Please check with your local dealer.

Categories
Technical Support
FAQ

How do I connect Intellian Sat TV system to multiple IRDs (receivers)?

You can hook up multiple receivers to an Intellian system so that you can enjoy different channels on each TV monitor. All Intellian antennas are capable of supporting multiple receivers and TVs. To do this a multiswitch may be required with legacy type receivers or a SWM Splitter if using DIRECTV. If using Dish with a MIM, up to 4 receivers can be supported, additional receivers can be added with an extra MIM.
If you are still having difficulties or have any questions, please contact the Intellian technical support team at support@intelliantech.com .

Categories
Technical Support
Release Note

[RN-230508-01] C700 Firmware Release Note (V1.1.10)

Dear All
Intellian is pleased to release new firmware for the C700 terminal. Please apply the firmware update to the models in Table 1.
It is recommended to apply this change at the next service call or visit or visit on board.

Table 1 Firmware Versions

No.Model NamePart no.Previous VersionRelease Version
1C700C1-70-A00X1.1.91.1.10
2C700 WinterizedC1-70-A0HR1.1.91.1.10

 Table 2 Summary of Changes
CategoryContentsApplied SoftwareComments
ImprovementThe location service (AptusLX Setup menu) output string now contains the IMEI # of the terminal.BDU 

Table 3 Software Details
ProductFile nameVersion
C700Certus700_v1.1.10Firmware1.1.10
ADU S/W1.0.1
BCX S/W2.4.5-13243

Release Note

[RN-220624-01] C700 Software Release Note (v1.1.7)

Dear Valued Customers

Intellian is pleased to release updated firmware for the C700 terminal. Please apply the firmware update to the models in Table 1. It is recommended to apply this change at your next service call or visit on board.

Table 1 Firmware Versions

No.Model NamePart NumberPrevious VersionRelease Version
1C700C1-70-A00X1.1.61.1.7

See Table 2 for the list of new functions and improvements. Table 3 includes the dedicated link for downloading the firmware and shows the latest software versions for the different components of the terminal.

Table 2 Summary of Change
CategoryContentsApplied Software
New FeatureAdded the option for adding or removing the prefix '+9' when making outgoing callsBDU
ImprovementThe maximum number of firewall rules has been increased up to 40 options.BDU
Enhanced port forwarding mode addedBDU
Firewall rule application time reduced with immediate session flush.BDU

Table 3 Software detail
ProductFile nameversion
C700Certus700_v1.1.7.9-20220621Firmware1.1.7
ADU S/W1.0.1
BCX S/W2.4.5-13243

 

FAQ

I am dealer and need an Engineer to attend the vessel for a repair, how do I arrange this?

Contact support@intelliantech.com providing them with the serial number of the antenna so they can generate a case for you. Provide them with Log files to analyse and advise if it can be something that can be fixed remotely. If there is a hardware error, the support desk personnel will advise and can hand over to the coordination team to have an engineer attend the vessel for you.

Categories
Technical Support
FAQ

Are Intellian wooden shipping crates treated (fumigated) for International shipping?

All systems that are packaged in wooden crates are treated in compliance with the required shipping regulations as applicable. Treatment certificates can obtained from your account team or by contacting us at sales@intelliantech.com

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Sales
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