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Technical Support

Field Support Engineer

Date
04 March 2024
Location
USA
Company Description

Intellian Technologies

Intellian is a leading global provider of stabilized satellite antenna systems. Built upon our patented RF, stabilization and tracking technologies, our products support a wide range of industries, including Commercial Maritime, Offshore Energy, Defense & Intelligence and Luxury Yachting. Our comprehensive range of antenna systems includes Satellite TV, VSAT, Global Xpress, FleetBroadband and Iridium Certus solutions.

Job Position

Field Support Engineer

Job Type

Full Time

Prime Purpose

The role is to provide support of the installation, operation and maintenance of Intellian fielded products globally as required in a 24/7 Operational environment. The primary focus for this role is the installation and maintenance of Intellian Ground Gateway Terminals.

Responsibilities

Main Roles & Responsibilities:

  • Perform Intellian assigned duties onboard, on-site and/or field Support of Intellian’s products in a global environment.
  • Be able to perform installation and operation of Intellian products efficiently and effectively.
  • Understand operation of all Intellian product and be able to troubleshoot and diagnose failures on terminals equipped with Intellian products and/or services.
  • Work individually without support if in a remote location with correct tools and approved spares as required for job responsibilities.
  • Provide onsite support for Intellian ECBU and Maritime business partners globally.
  • Solid computing and reporting skills for maintaining data within Intellian CRM (Salesforce), as well as document handling on google drive or Microsoft office suite.
  • Provide technical guidance to internal and external stakeholders for Intellian technical support organization.
  • Ability to travel at very short notice anywhere globally.
  • Maintain high standard of professionalism, workmanship and cleanliness on customer site.
  • Adhere to all safety regulations, perform risk assessment and maintain required PPE.
  • Work with teams of both internal staff, subcontractors, dealers and customers.
  • Be self-sufficient if need be with travel plans, accommodation and attendance when unable to contact coordination or manager.
  • Clear, concise daily reporting to internal and external stakeholders.
  • Control expenditure when travelling on behalf of the company.
  • Completing and providing RMA forms with stock returns or inventory adjustments.
  • PUP, Case, TCN and Work Order; Creation, updates and completion within salesforce.
  • Maintain good working relationships with all colleagues and staff with the ability to assist Working with all teams and staff to assist where resource is needed.
  • Strong communication skills for liaising with HQ TS in Korea, as well as regional offices in EMEA and APAC.

 

Qualifications

Qualifications & Requirements:

  • Bachelor’s Degree in an engineering principle or equivalent industry experience in a Field Support role.
  • 2+ years’ experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers.
  • Experience with VSAT installation, commissioning, troubleshooting and repair.
  • IT Network troubleshooting skills; DHCP, TCP/IPv4 & v6, Sub-netting, routing, VLANS, etc.
  • Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations.
  • Good computer skills, including Word, Excel, Outlook and Google Docs.
  • Strong Electrical and mechanical skills.
  • Physically able to lift/carry at least 50lbs and climb ladders, masts. Rigging, etc.
  • Ability to use forklift (training would be provided).
  • Ability to adapt to urgent situations and good at working under a timeline pressure.

Preferred Skills & Experience

  • 3 years’ experience in a technical position within the maritime or teleport environment.
  • Experience with Installation & Maintenance of Ground Gateway or Earth Station Antenna systems.
  • Experience on satellite communication and other RF technologies.
  • Written and Verbal skills in English, Spanish, French or Korean.
  • Salesforce & SAP Experience.

Hours & Place of Work:

  • Flexibility to work weekends and holidays.
  • Travel up to 75% domestic and overseas.
  • Extended travel up to 2 weeks required.
How to Apply